Quality Assurance Facilitator


Main area
37.5 Hours per week
Job ref
CORP Quality Assurance Team
£26,554 to £34,495 pa inc HCA
01/07/2018 23:59

ELFT (East London NHS Foundation Trust) is making a positive difference to thousands of people’s lives, providing support so that they can fulfil their potential and enjoy healthy lives.

ELFT has been named one of the HSJ Top 10 best places to work in healthcare, HSJ Provider Trust of the Year and graded as Outstanding by our regulator, the Care Quality Commission (CQC) in 2016. We believe that staff who feel valued by the Trust and are truly engaged in the organisation deliver better outcomes for our patients.

We have set ourselves the mission of providing the highest quality mental health and community care in England, and have embarked on an ambitious Quality Improvement Programme to transform the culture of the Trust to one of continuous improvement, delivered through participation of all staff and with service users, carers and families at the heart of our efforts to improve.

Geographic areas our services cover

ELFT provides a wide range of community and inpatient services to children, young people, adults of working age, older adults and forensic services to the City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We provide psychological therapy services to the London Borough of Richmond, as well as Children and Young People's Speech and Language Therapy in Barnet.

In addition, the Trust provides forensic services to the London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, and some specialist mental health services to North London, Hertfordshire and Essex.

The specialist Forensic Personality Disorder service serves North London and the specialist Chronic Fatigue Syndrome/ME adult outpatient service serves North London and the South of England.

The Trust's specialist Mother and Baby Psychiatric Unit receives referrals from London and the South East of England.


 The Quality Assurance Team is looking  for a capable and dynamic Band 5 Quality Assurance Facilitator to join us working closely with clinical Directorates to monitor, and support the improvement, of the quality of services across the Trust.

You will work alongside 3x Quality Assurance Managers, 2 other Quality Assurance Facilitators and a Service User Lead for Quality Assurance, and work will be closely aligned with that of the Quality Improvement Team.

The post will offer the opportunity to deliver key quality assurance processes, clinical audit, measurement of patient experience, monitoring compliance with CQC standards, sharing NICE guidance, as well as the sharing of data in accessible and innovative ways that will help services to make sense of all the information available to them.

The successful candidate will be energetic and creative, open to new ideas, but also methodical, organised and able to ensure processes work smoothly and effectively. Ability to analyse and present data clearly and effectively will be essential, along with strong communication skills and the ability to engage others on quality matters.  

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Further details / informal visits contact

To find out more, or if you have any questions, please contact Duncan Gilbert, Head of Quality Assurance at duncan.gilbert@nhs.net

If you have problems applying, contact