Admin Team Lead

Band 5

Main area
Band 5
Full time 37.5 hours per week
Job ref
Poplars / Calnwood Court Mayer Way Houghton Regis LU5 5BF
£22,128 to £28,746 pa
27/05/2018 23:59

ELFT (East London NHS Foundation Trust) is making a positive difference to thousands of people’s lives, providing support so that they can fulfil their potential and enjoy healthy lives.

ELFT has been named one of the HSJ Top 10 best places to work in healthcare, HSJ Provider Trust of the Year and graded as Outstanding by our regulator, the Care Quality Commission (CQC) in 2016. We believe that staff who feel valued by the Trust and are truly engaged in the organisation deliver better outcomes for our patients.

We have set ourselves the mission of providing the highest quality mental health and community care in England, and have embarked on an ambitious Quality Improvement Programme to transform the culture of the Trust to one of continuous improvement, delivered through participation of all staff and with service users, carers and families at the heart of our efforts to improve.

Geographic areas our services cover

ELFT provides a wide range of community and inpatient services to children, young people, adults of working age, older adults and forensic services to the City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We provide psychological therapy services to the London Borough of Richmond, as well as Children and Young People's Speech and Language Therapy in Barnet.

In addition, the Trust provides forensic services to the London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, and some specialist mental health services to North London, Hertfordshire and Essex.

The specialist Forensic Personality Disorder service serves North London and the specialist Chronic Fatigue Syndrome/ME adult outpatient service serves North London and the South of England.

The Trust's specialist Mother and Baby Psychiatric Unit receives referrals from London and the South East of England.


A vacancy has arisen for a Full time (37.5 hours per week) Team Administration Lead based at Poplars and Calnwood Court, to manage the Luton Older Peoples Administration Services and the Local Authority Social Care Applications in conjunction with Luton Borough Council.

We are looking for an enthusiastic and motivated person who is flexible and has excellent written and verbal communication skills. You must have the ability to work unsupervised and under pressure and be able to deal sympathetically with staff, patients and relatives of people with mental health problems. Your main responsibilities will be the management of processes within the service ensuring an efficient and effective administrative / secretarial / reception provision. Other responsibilities will include monitoring and reviewing performance data, highlighting any hotspots and working with the team to ensure improvement. Previous experience in a mental health or other NHS setting is desirable. Previous experience in using RIO patient information system, would be advantageous as well as previous supervisory experience.

For further information please contact Julie Baker, Locality Administration Lead, Mobile: 07580703841

Could you please include the 3 reasons to shortlist wording.

Interviews will be held 02 June 2018

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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Further details / informal visits contact

Julie Baker, telephone 07580 703841, email

If you have problems applying, contact

0207 655 4158